Skilled Trades, We've Got Your Back

Welcome to fall and the 2nd edition of our Step Up and Succeed In the Skilled Trades newsletter!

In this edition, we

  • feature Kirstin Webber of All Terrain Property Maintenance
  • recount the great experience we had at Manufacturing Matters
  • share the success story of the collaboration between LiUNA and LBS
  • give details for ODEN’s Rethinking Disability Conference, where we’ll have a table
  • highlight a Recommended Resource from the Step Up and Succeed Resource Hub

 

We are excited to share these stories with you and hope you enjoy reading them. If you know of a skilled trades business, apprentice, or LBS success story that you think deserves to be featured in an upcoming issue, contact us at  literacylink@llsc.on.ca.


Thinking independently and taking initiative shape how Kirstin and Ryan approach their own learning as owners. As she put it, “Organizations and businesses are living, breathing things. They are constantly changing and adjusting. We’ve had learning moments over the years where I could see our teaching style was all wrong. We’ve had to evolve.” Kirstin said that she and Ryan look for people who challenge themselves to improve at their jobs and grow in their roles. And to foster this learning, they invest in regular and ongoing training for their staff. Kirstin observed, “The employees we retain are the ones that are self-starters, self-learners.” When someone shows initiative, even admitting when they’re struggling, she responds with, “If you’re struggling, I need you to tell me, and we will accommodate you.” In that spirit, Kirstin feels that accommodation is not handholding, but a form of positive reinforcement for growth and change. As she put it, “Providing support is positive, not permissive. I can help you for a moment, but I’m not going to do the disservice of putting the floaty on and pulling you along. You’re a capable adult.” 


Key takeaway: Encouraging independence and accommodating struggles help unlock personal growth and team success.  


This mindset guides how they work with apprentices. They are eager to take on employees who are dedicated to learning the landscaping trade and who understand that a core part of being in landscaping is dealing with the unpredictability and harsh demands of working outdoors. Currently, All Terrain is learning to manage the challenges of winter weather while meeting apprenticeship requirements. Kirstin said this has led them to reexamine how they work with the Grow program, including the season they begin the program. In landscaping, everything is dependent on careful seasonal planning: “We’re targeting to get all five apprentices through the Grow program next year. We started too late last year and missed the window. This time, we’re starting early and asking questions to make it more accessible.” Kirstin and her team are focused on certifying more staff members to support future apprentices and ensure that their company's needs and those of apprenticeship programs remain in alignment. About apprenticeship, Kirstin added, “If you’re an owner and you don’t know how the apprenticeship program is going to work, get over the fear. Give it a shot. Tell your staff, ‘We’re trying this program; we’re soft launching this.’ We’re in this boat together.”


In the spirit of continuous learning and employee growth, Kirstin and Ryan also believe in leveling up their team through training and development. They have developed a program called L2L or “Level 2 Learner.” According to Kirstin, “We want, once you’re here, for you to build your resume while you’re with us and for the next job you’re going to have with us.” In addition to helping staff expand their skills and level of experience through L2L, All Terrain offers truck and trailer clinics, helping staff gain confidence and competence in equipment handling.


When it comes to management specifically,   open communication is a cornerstone of Kirstin’s leadership style. She encourages feedback through customer surveys and addresses her staff’s concerns with transparency. Her management team is exploring strategies such as department-led meetings to place more problem-solving and decision-making in the hands of unit managers. Kirstin said her goal is to foster continuous dialogue across the company. As she said to Jan, “We used to not do surveys. I thought, ‘What if they give us feedback and we can’t change what they’re asking to change?’ But I had to get over that fear.”


"As it turns out, All Terrain is “actually pretty good at accommodating most things.”


In that spirit, she and Ryan work hard to create and maintain a sense of community. They make a point of recognizing, every Friday, “core team members” who have made substantial contributions to company success. These are the regular “Good Vibes” gatherings, celebrating staff achievements and acknowledging the bonds those staff build on the job. Kirstin said her management team invests heavily in what they call their “people pillar,” emphasizing recruitment, onboarding, and retention. They aim to build a company renowned for exceptional customer service and as an outstanding workplace. To make this happen, All Terrain has enhanced its Indeed.com employee reviews and developed a comprehensive Total Rewards Package for staff, highlighting competitive benefits that extend beyond the employee wage.


But Kirstin and Ryan are interested in more than offering support through compensation and benefits. 

They have made their employee onboarding process accessible to all, including accommodations for language and digital literacy, ensuring that no one they have hired feels left behind. And they have adopted an approach to employee equity that aims to strike a balance between compassion and pragmatism. Kirstin is willing to talk with staff members to figure out what types of scheduling and transportation adjustments they need to remain successful at work. She shares with Ryan a management philosophy that centers on respecting the dignity and maturity of their staff, matching their own commitment to growth with an openness to employee feedback and development.


Kirstin Webber’s approach to workforce development in the trades is a powerful example of how intentional leadership, rooted in empathy, empowerment, and continuous learning, can transform a company and its culture. Through initiatives like the Grow apprenticeship program, the L2L training model, and a deep commitment to inclusivity and employee support, All Terrain Property Maintenance is not only building a skilled workforce but also fostering a community where individuals, including apprentices, are encouraged to grow and given opportunities to do so. Kirstin’s story reminds us that investing in people by meeting them where they are, challenging them to rise, and celebrating their contributions is the foundation of a resilient and forward-thinking organization.


What We've Been Up To:

Building Connections and Strengthening Ontario’s Skilled Trades at Manufacturing Matters 2025 

At the recent Manufacturing Matters 2025 conference in London, Ontario, our team was proud to host an exhibitor booth dedicated to showcasing two impactful programs that support Ontario’s skilled trades workforce: Step Up and Succeed and ARISE (Apprenticeship Readiness Inventory and Skills Evaluation). 


The event brought together manufacturers, industry leaders, and workforce development professionals to explore the future of Ontario’s manufacturing sector. Our booth served as a platform for meaningful conversations with employers about the challenges and opportunities facing apprentices and the broader trades ecosystem. 


Step Up and Succeed, our employer-facing initiative, sparked strong interest among manufacturers seeking to improve recruitment, retention, and support strategies for apprentices and entry-level workers. Employers shared that many of their apprentices face learning differences and struggle with foundational skills—challenges that can hinder progress through apprenticeship levels and preparation for the Certificate of Qualification. These insights reinforced the importance of targeted upskilling and inclusive approaches to workforce development. 


Meanwhile, ARISE—designed to support aspiring and current apprentices—was recognized as a valuable tool for identifying skill gaps and building confidence in core competencies. Employers expressed enthusiasm about how ARISE could help apprentices overcome barriers and succeed in their training journeys. 


A key theme throughout the conference was the impact of tariffs and global trade dynamics on the manufacturing sector. These pressures have intensified the need for a resilient, well-trained workforce. Our programs are helping to address these challenges by supporting apprenticeship completions and ensuring that individuals entering the trades are equipped with the skills they need to thrive. 


We were energized by the connections we made and the shared commitment to strengthening Ontario’s skilled trades pipeline. By supporting both employers and apprentices, Step Up and Succeed and ARISE are contributing to stronger local economies and a more inclusive, skilled workforce across the province. 


Thank you to everyone who visited our booth and engaged in these important conversations. We look forward to continuing our work together to build a brighter future for Ontario’s trades sector.



Success Story:

Building Strong Foundations in Apprenticeship: The Partnership Between LiUNA Local 1059 and Literacy Link South Central (LLSC)

Since 2021, Literacy Link South Central (LLSC) and LiUNA 1059 have built a partnership that exemplifies how strategic collaborations can transform workforce development. At its core, this relationship is based on a shared commitment to empowering individuals through education and opportunity, particularly within Ontario’s skilled construction trades.


LiUNA Local 1059, representing skilled construction workers, understands that success on the job site requires apprenticeship candidates to not only master the tools and techniques of construction work, but also requires competency in key essential skills, including


• Math

• Reading & Writing

• Soft Skills


To earn their Red Seal certification, apprentices must master these skill sets. This is where LLSC and Literacy and Basic Skills (LBS) programs enter the story.

LLSC is an adult literacy network that partners with LBS programs to provide one-on-one instruction in reading, writing, math, digital literacy, and soft skills. Program instructors provide personalized learning supports to apprentices, utilizing learning materials brought from LiUNA 1059 to their classrooms. Working together, instructors and apprentices forge strategies that help the apprentice gain the necessary confidence to succeed at their Certificate of Qualification (Red Seal) exam.


LiUNA 1059 and LLSC also help learners who need to earn additional high school credits to qualify for an apprenticeship. LLSC makes referrals to local adult high schools, where apprentices can earn academic credits and complete their Ontario Secondary School Diploma (OSSD). This credit referral process includes newcomers seeking secondary school credits. LLSC also helps newcomers pursue secondary and post-secondary education credential recognition by connecting them with World Education Services (WES) in Toronto. LiUNA 1059 has helped apprentices pay the necessary fees to have their diplomas recognized.  

LiUNA 1059 and LLSC remain committed to helping apprentices with learning disabilities prepare for their C of Q. Support includes working with a representative from the Ministry of Labour, Immigration, Training, and Skills Development (MLITSD) to get apprentices, who possess the proper documentation like an Individual Education Plan (I.E.P.), test-taking accommodations.  


By working in tandem, LLSC and LiUNA 1059 have not only improved individual outcomes but are helping to strengthen Ontario’s workforce. Other LiUNA locals and literacy networks in Ontario have taken notice and are working to emulate this model in their own communities.



Upcoming Events: Save The Date!

Rethinking Disability Conference 2025 - Resiliency in Times of Change

Being held on November 3, 2025, at the Sheraton Parkway Toronto North, in Richmond Hill, ON,

Ontario Disability Employment Network’s (ODEN’s) “Rethinking Disability Conference Business Stream” promises to help you “Build the confidence, strategies, and connections to future-proof your workplace.” 


We’re looking forward to representing both our Step Up and Succeed and ARISE (Apprenticeship Readiness Inventory and Skills Evaluation) initiatives at this event and to present solutions to some of the challenges faced in the skilled trades and apprenticeships today.  


From Step Up and Succeed, there will be an introduction to the full set of free tools we’ve developed for small and medium-sized skilled trades employers, and we’ll be highlighting the free upskilling supports that employers and apprentices can access through Literacy and Basic Skills (LBS) programs across Ontario to help support them with levelled schooling and certification exam success.  


And from ARISE, we’ll be sharing the free 1-on-1 support they’re offering to apprentices to help them succeed on their path to becoming certified in the trades.  We will be discussing all the supports available that can help candidates with assessing learning challenges, identifying solutions, navigating the apprenticeship registration process, preparing for test-taking, and more!


Visit our table at ODEN’s Rethinking Disability Conference to see how Literacy Link South Central’s Step Up and Succeed and ARISE programs can help employers and apprentices with FREE resources and services aimed at overcoming barriers, increasing inclusivity, and building skilled trades and apprenticeship success into our businesses and communities.

Check the event website for more details as they become available at  https://www.odenetwork.com/initiatives/rdc2025/ 


Check out the Step Up and Succeed Resource Hub at  www.llsc.on.ca/employer-resource-hub 

Learn more about our ARISE initiative at  https://www.llsc.on.ca/arise


We’re excited to be attending this event, and we look forward to seeing you there!


Recommended Resource:

Skill Development for Your Apprentice

In today's rapidly evolving job market, employers in the trades are increasingly recognizing the importance of a skilled and adaptable workforce. As such, the Learning Networks of Ontario has emerged as a “one-stop shop” for free adult education and skills upgrading. 


These networks aim to bridge the gap between skilled trades and essential competencies and skills, ensuring that workers are equipped with the necessary tools to excel in their careers in the trades.



Ontario's Learning Networks provide a comprehensive range of free support, specifically tailored to adult learners. Support in basic fundamental areas, including math, reading, and writing, is commonly accessed by adult learners; however, the networks address essential skills beyond just math, reading, and writing. Problem-solving and collaboration are essential competencies that contribute to success in any workplace, particularly in hands-on fields such as the trades. Employers benefit from a workforce that can communicate effectively, understand complex instructions, and work well in teams. In addition to equipping adults with these foundational skills, the Learning Networks of Ontario also focuses on alleviating common barriers to education, such as test anxiety and the challenges of exam preparation. 


Employers are encouraged to take an active role: Engage with these initiatives and connect your apprentices to Ontario's Learning Networks today. By doing so, you directly support your employees, help cultivate a workforce built on excellence and adaptability, and contribute to the continued strength and competitiveness of the trades sector in Ontario. Act now to invest in your team's success and the future of your organization.


Review the Skills Development for Your Apprentice resource to learn more and connect to your local Adult Learning Network.

Recommended Resource:

Challenging Current Practices Checklist

Are you experiencing challenges in recruiting apprentices? Have applications for your job postings been limited? Expanding your candidate pool and building a workforce that reflects your broader community can strengthen both your business and your reputation.

 

Check out this month’s featured resource,  “Challenging Current Practices Checklist”.

This checklist shares strategies you can implement immediately to grow your workforce. Learn about:


  • pipelines to find talent who are ready to work
  • organizations that can help simplify the hiring process
  • assessing and refining your recruitment and hiring practices to ensure they are barrier-free
  • understanding the needs of a more diverse workforce
  • how offering easy accommodations and support can make you an employer of choice in your community

 

After you check out the Challenging Current Practices Checklist we encourage you to continue exploring the rest of the “How to Find Talented Capable Apprentices” section of the resource hub.


Here you’ll find more detailed information on inclusive recruitment, accessible job posts, and attracting diverse talent.


More Resources to Help You Get Ahead

Want to dig even deeper into the tools and strategies the resource hub has to offer?  Want to explore more? Unlock free tools and supports for your business by visiting the Step Up and Succeed Resource Hub today!

Visit the full Resource Hub!

Thank you so much for joining us! We look forward to seeing you again with the next issue of Step Up and Succeed in the Trades coming in November 2025!

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